dhnonline.in is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
Our parcels are packed very carefully by using with additional bubble wrap put inside the parcel for safety of the products and additionally we wrap up the whole carton with security pouches/tape.
We send the packed parcels forward all over India through various reputed courier companies such as Fedex, Delhivery, Bluedart, DTDC, Trackon courier or by Speed post for remote locations where the courier services are not available.
Once the order is dispatched from our warehouse, we will send you the tracking number and courier company name details on your registered email and SMS.
All the Delhi-NCR orders, which have been received before 11 am will be delivered by next day*
(Not applicable to orders received on Saturdays & Public holidays and orders during promotional & festive SALE)
Delhi-NCR: Delhi (except Dwarka/North Delhi region), Noida, Faridabad, Gurgaon
Expected delivery time-frame:
DELHI-NCR order = 1-3 working days.
A1 & A2 Metro cities (Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad etc.) = 3-6 working days.
Rest of India = 5-10 working days.
Remote locations such as North East = 7-12 working days.
If courier companies are unable to resolve the issue immediately, then kindly contact us on:- email@example.com and we will get the complaint resolved as soon as possible from our end.
What if the product I is received in damaged condition?
It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pin codes. Very minor spillage from pouches is not eligible for replacement as we tape up all pouches in bubble wrap, so that even if such micro-spillage occurs, all inside contents are still safe. In case of such micro-spillage, its recommended to transfer contents of the packet to any airtight jar to retain shelf life of the supplement.
Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if the wrapped tape/security pouch on sent parcel seems tampered anywhere or for any kind of powder leakage from the parcel.
If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package. NO COMPLAINT FOR DAMAGE WILL BE ENTERTAINED ONCE PARCEL IS ACCEPTED AT TIME OF DELIVERY WITHOUT MENTION OF DAMAGE ON DELIVERY SHEET (where signature is given at time of accepting the parcel from the courier company).
Return the package to the delivery person. Also, please email us at firstname.lastname@example.org mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand new parcel is sent again.
If a damaged parcel/product is accepted, Nutrifuelz Healthcare will not be able to help out the customers unfortunately since courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that that parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery.
Thus, its highly recommended to check the condition of parcel before accepting the delivery.
Please make sure that you provide us correct and complete address & phone number.
Incase your address is not complete or phone number is not correct, there will be delay in getting your order delivered.
If a parcel returns to us due to wrong address or incomplete/incorrect phone number or due to unavailability of the customer, we will have to cancel the order and levy a cancellation charge of 7% of invoice for payment gateway charges and 2-way courier charges@Rs.125/kg (sending & returning of the parcel).
Product cannot be shipped to my area, why?
Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations.
But If order can or cannot be delivered to your address also depends on:-
- Whether our trusted delivery partner can deliver at your address.
- Legal Restrictions, if any, on shipping particular products to your location.
- The availability of reliable courier partner in your location.
CASH ON DELIVERY: We do not offer COD service.